My Company Chaplain
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FREQUENTLY ASKED QUESTIONS

How will the program be introduced to my employees?
An orientation meeting is held with all employees to explain how the program can work for them and their families, including chaplain confidentiality. This meeting will include a time for questions and answers. At the end of the orientation employees will receive a business card with the chaplain’s telephone number and email address. The chaplain's contact information is also posted on bulletin boards and listed in other company communication vehicles.

What if an employee does not want the services of a chaplain?
At the orientation the employees learn that they, not the chaplain, make all decisions about interaction. In practice, all employees eventually come to enjoy a good relationship with the chaplain simply because the chaplain is there for no other reason than to care.

How will the chaplain meet and care for my employees?
Once a week, the chaplain will make “rounds” at your company and make a brief personal contact with every employee. By doing so and while providing encouragement, the chaplain will build relationships with employees. The employee can call the chaplain any time to help with personal crisis management. 

Will chaplains interfere with employees getting their job done?
The amount of time the chaplain spends at a given work site varies based on the number of employees he/she is trying to see at that location and the physical layout of the facility. The regular chaplain visit to the work place is designed to be brief and to not interrupt employee job performance. Typical chaplain/employee conversations are usually 1-3 minutes in length. If the employee would like more time to talk to or seek help from the chaplain, other arrangements outside the workplace are made, such as, a phone visit, break time or lunchtime, a meeting at a neutral location or employee’s home. Only in times of crisis, and only with supervisor approval, would a chaplain spend an extended amount of time with an employee during company time.

Do chaplains “push religion” or focus primarily on the religious needs of employees?
No. Our chaplains are sensitive to any needs employees may have. Our Chaplain Assitance Program approach is based on the military chaplain model– a neutral, nurturing and always available caregiver, focusing on helping employees and families better manage and respond to basic professional and personal issues. Because it is not an organized religious program, nothing is done that violates religious discrimination, civil rights or privacy laws.

Does the chaplain provide professional counseling?
We help those who are in need of professional counseling by connecting them with a suitable counselor/therapist, either from the company’s insurance, Employee Assistance Program or from our own referral network.

When is the chaplain available?
The chaplain is available via cell phone twenty-four hours a day, seven days a week (24/7), 365 days a year.  
Because our Chaplains visit each contracted location on a regular (usually weekly) basis, employees often ask for assistance directly. Our Chaplains are available by cell phone and can also be contacted by e-mail. Since we come to know the employees by way of a weekly brief contact, there are very few barriers to initiating a discussion and following-up the concern on successive visits. It is our intended goal to return a phone call within 15-20 minutes.

How can our management team use the chaplain’s services? 
The chaplain can be an effective management tool. Trying to handle employees’ personal life issues can consume a manager’s time, and he may not feel he is adequately trained to provide help in most cases. The chaplain is a valuable resource your managers can call on to help employees cope with delicate personal issues that employees bring to work.

What are the benefits a Chaplain offers to help the company's management team?
Chaplains are available to serve company leaders as much as the rank-and-file employees. In addition to being available to help executives and managers resolve personal problems, Chaplains serve as a resource for company leaders in the areas of spirituality, morality and ethics in the work place. In addition, Chaplains are always available to respond quickly to special requests from company leaders for any type of assistance.

Can a chaplain care for employees from varied religious backgrounds?
YES. Our chaplains are skilled workplace caregivers who are able to provide care in a multicultural environment. In the rare instance a request is made by an employee/family member for a particular spiritual need, we are equipped to refer and obtain specific religious leadership to meet that employee/family member's request.

How much will a client company have to do to oversee and manage the chaplain program?
NONE. All aspects of the Chaplain Assistance Program (C.A.P.) are managed by "MY COMPANY CHAPLAIN". There will be a specific company contact person with whom chaplain and leadership staff can communicate when necessary along with regularly written and verbal reports of all services provided to the company.

Is there a legal concern attached to offering chaplain services?
NO. The Chaplain Assistance Program is not an organized religious program, and therefore nothing is done that violates religious discrimination, civil rights or privacy laws. Employee participation is voluntary and all personal issue conversations are confidential. During more than 60+ years of workplace chaplaincy history, (we are unaware of any company) no company offering chaplain services, nor any chaplain agency, has been the target of litigation concerning chaplain care.  (Source: Corporate Chaplains of America)

What are the benefits of outsourcing chaplaincy rather than hiring my own chaplain?
There are several benefits to outsourcing chaplain care. First, outsourcing is more cost effective than hiring a full-time staff person. Second, employees are more willing and open to seek the help of the chaplain who is not an employee of the company; there is no conflict of interest.

What type of special training will my Chaplain have?
Many of our chaplains are actively working towards or have obtained one unit of Clinical Pastoral Education (CPE). CPE involves extensive on-site training in a hospital setting (usually a level one trauma center) that provides a chaplain with multicultural encounters under the supervision of an accredited program supervisor. Many of our chaplains already possess Masters or Doctoral training, in addition to military or extensive business backgrounds. Our chaplain leadership has undergone the Myers-Briggs and Hartman professional development profile to discover their unique strengths in order to best match their skills with a company's developmental goals for their team members.